1. Register for a MyIR account
To file for a tax return online, first, you need to register for a MyIR Account. Click on “Register” on the IRD homepage.
2. Enter your IRD Number
Your IRD number is your tax number. You can find it on any payslips you have received from work or from any paperwork, emails, text messages you will have received from IRD. Type in your IRD number, – included, and click on “Continue”.
3. Fill in your details
It is mandatory to fill in all the fields on this page in order to proceed. Most importantly, you will need to enter a New Zealand phone number to activate your account. Numbers must be presented with a 64 instead of the first 0 of your phone number. For example, 642732737327 if your phone number was 02732737327. You’ll also need to choose a user ID and password.
4. Agree to the conditions of use
Check your details, click on the box to agree to the conditions of use, and continue.
5. Use your activation code
Once the previous page is complete, you will then receive an activation code by text. You have two hours to enter the activation code. Otherwise, click on end process and call IRD for an activation code. Enter the activation code and click “submit”.
If your activation code is successful, then you should see this page. Click “login”.
7. Log into MyIR
Type in your User ID and password that you created in the previous steps and click “login”.
8. MyIR homepage
After you have logged in using your newly created User ID and password, you will see a page that looks like the screenshot below. Click on “Return Progress” or “My Income”.
9. Check if you can file for a tax return
Under “Things to do” you may have a link to file for an IR3 (a tax return form) soon after the end of the tax year. Click on this link and you’ll go straight to the IR3 form which is straightforward to fill out. Otherwise, if the tax year has already been and gone, click on the links to “required to file an IR3 or receive a PTS” or ” calculate if you’re entitled to a refund” (both will take you to the same place).
10. Complete Step 1 in the “Work Out my Income Tax Filing Options”
This tool will allow you to work out if you are entitled to a tax return in New Zealand. Select the year that you worked in New Zealand and click on “Calculate”.
11. Complete Step 2
The next step is an easy “yes or no” form with some helpful information if you click on the “?” next to any question you are unsure about. If you used “M” as your tax code for all your jobs that tax year, then click on “no” for this question.
12. Complete Step 3
If you have completed the IRD paperwork before starting a job in New Zealand, for instance, Tax code declaration (IR330), then a record of this job will appear on this page. If a job where you have earned a wage does not appear here, then you have the option to add it manually by clicking “Add another”. Then complete the “yes and no” questions and click continue.
13. Complete Step 4
Answer the yes or no questions.
14. View your results & file your IR3
In your result, you will be able to move onto the next process detailed in the green box. If you are eligible to file a tax return, your results will include a link to an IR3 tax return form. Complete the IR3 form and your tax refund should be in your bank account within 10 weeks (although it’s usually around two weeks). However, if you are not eligible, you will see a result similar to the one pictured below.
For more guidance on getting a tax return, see How to Get Your Tax Refund in New Zealand.
What to do if you believe you are eligible for a tax refund but can’t access an IR3 form for the tax year
The best thing to do is to contact IRD directly. On your MyIR account, click on “Secure Mail” under the Tools tab to send a message to IRD. Alternatively, you can contact them with the following details:
- +64 3 951 2020 from overseas
- 0800 227 774 in New Zealand
- You can get a nominated person to contact IRD on0800 227 774 bysending IRDa completed Elect someone to act on your behalf form (IR 597).
Tax refund alternatives
If you have problems setting up a MyIR account, you want to pay to an overseas account, or just simply don’t want to do the whole process yourself, then there are a great deal of tax refund companies that do the job for you. We like taxback.com, as they can speak to you in your own language, have a reasonable fee which is deducted from your tax return (nothing to pay upfront), and they provide support even before you’ve started working in New Zealand.