Arriving at Auckland Airport, New Zealand


Welcome to New Zealand!

After a long gruelling flight, you have finally touched down on New Zealand soil. Auckland Airport is most likely your arrival airport, as it is the busiest international airport in New Zealand and the cheapest airport to fly into when travelling to New Zealand.

As you probably guessed from the questions asked on your Passenger Arrival Card, Customs is very specific on what you cannot bring into the country. They do this to protect the environment and economy of New Zealand. So, when arriving in New Zealand, you will need to go through Customs and Biosecurity. However, it is nothing to worry about, if you just follow the steps in this guide…

For more information on arriving in New Zealand, see Everything You Need to Know About Arriving in a New Zealand Airport.

6 Easy Steps to Passing Through Customs in New Zealand

Here is what to expect when you land in Auckland Airport after taking an international flight:

  • Step 1: Exit the plane
  • Step 2: Duty-free
  • Step 3: Passport control and Customs declaration
  • Step 4: Baggage Claim
  • Step 5: Biosecurity
  • Step 6: Leave Auckland Airport

Pexels© Pexels

Step 1: Exit the Plane

“Are you kidding? Exiting the plane? I am not a complete moron!” We hear you cry to your screen as you read this. But there is a right and wrong way of doing this.

As soon as you land after a long flight, everyone is going to be eager to get off the plane as quick as possible. This means pushing people, elbowing the elderly in the face, and so on. You are in for a long wait at Customs and Immigration anyway, so it’s best to just take your time. Let all the pushers and shovers get off the plane first and then casually stroll off the plane with your carry on luggage strung over your bad self.©

Step 2: Duty-free

While you are heading to the exit for Passport Control, you get to pass through the shiny stuff at duty-free. Here you can grab a bargain without the GST on goods.

Honestly, if you can’t resist a good bargain, it’s probably a better idea to shop in duty-free as you leave the country, so you are not carrying extra weight in your backpack.

Find out more about duty-free in our article: Duty-Free Shopping in New Zealand.

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Step 3: Passport Control and Customs Declaration

This is the part you need to sweat for. Joking, of course, everything is pretty easy. All you need is your passport and your completed Passenger Arrival Card, which you will have filled out on the plane. It is also best to have a hard copy of your visa (if you are from a visa-waiver country, just your passport and NZeTA will be enough – see Visitor Visa: Do You Need a Visa to Visit New Zealand? for more advice). If everything is all good on your arrival card, they will return your card to you to show again at Biosecurity.

It is unlikely that the Immigration officer will ask you too many questions. But if preparation gives you a buzz, then these are the questions you may be asked:

  • Do you have anything to declare? You will have to declare what you have stated on your Passenger Arrival Card. For example, if you have brought sports equipment, state that to the Immigration officer.
  • What is the purpose of your trip? Basically say what your visa is: working holiday, visitor, etc.
  • Do you have a return ticket or sufficient funds for a return ticket? Show the appropriate evidence, such as a hard copy of a recent bank statement or outward travel ticket.
  • Do you have sufficient funds required for your visa? Show the appropriate evidence, such as a hard copy of a recent bank statement.
  • Do you have any contacts in the country? Give contact details if you know anyone in the country. If you don’t have a contact, no worries.
  • Where are you going to be staying for the first few days? Have the address of your hostel on hand.
  • Where was your last destination? State your home country or the last country you visited, if you are not coming straight from home.
  • Have you visited New Zealand before?
  • Do you have any food with you? By this point, you shouldn’t have any food with you. There will be bins around to dispose of foods.
  • How much cash do you have on you today? If you have NZ$10,000+ or the foreign equivalent, then you’ll have to go through a Border Cash Report.

The Immigration officer will give you that long-awaited stamp in your passport. Then you’ll be on your way! Easy!


Things are made easier for those with aUK, New Zealand, Australia, US, Canada, China, France, Germany, Ireland and Netherlands passport, as you guys can use the eGate. The eGate reads your e-passport, asks you if you have NZ$10,000 or more, then issues you a ticket to use at the gate.

After inserting your ticket, a camera on the gate will scan your face to see if it matches the passport. Make sure you are not wearing glasses for the scan. If you are successful, the magical gate will open! If not, see the Immigration officer at the desk.

For more information about this step, see Arrival Advice: Passport Control and Immigration.©

Step 4: Baggage Claim

Find the carousel that matches your flight number and grab your checked-in baggage.

Can’t decide what sort of bag to take? Check out our Backpack Vs Suitcase article, or How to Choose a Backpack to Travel New Zealand.©

Step 5: Biosecurity

And now you wait in the long queue to go through Biosecurity. Once you reach the desk, you will be asked if you have anything to declare. Refer to what you have ticked on the Passenger Arrival Card. If you are in doubt about anything that you have packed, just declare it!

Take a look at What Do You Need to Declare When Arriving in New Zealand? If what you have declared something that did not need declaring, then you will walk through no problem. If you declare a relevant item then you will either have to surrender your item or pay the correct tax. Finally, if you don’t declare something that should have been declared, you will face a heavy fine. Bad times.

One of the most common things people get stopped for at Biosecurity is for having used camping gear and/or hiking shoes. If they are dirty, you will be given a brush to start scrubbing! So, it’s best to clean all your sports and outdoor gear before you pack your bags for New Zealand.

Your luggage will then go through an x-ray. If needed, Biosecurity will open your bag. If all is well and you have been a good backpacker, you will have successfully made it into New Zealand. Congratulations!

For more information on this step, see Arrival Advice: Biosecurity and Customs in New Zealand.


Step 6: Get Out of Auckland Airport

Time to discover New Zealand! There are a few ways to leave the airport by public transport. One is by shuttle bus. These bus services take you straight to the door of your hostel so just sit back and relax. You can either book your shuttle in advance or pay on the day.

Next is the SkyBus, which takes you right into the city according to a schedule.

Finally, you can get a taxi or an Uber right to the doorstep of your Auckland accommodation.

Get advice on picking the right option for you in the Cheapest Airport Transfer Options for Auckland Airport.

Map of the International Terminal of Auckland Airport

See larger map



Robin C.

This article was reviewed and published by Robin, the co-founder of NZ Pocket Guide. He has lived, worked and travelled across 16 different countries before calling New Zealand home. He has now spent over a decade in the New Zealand tourism industry, clocking in more than 600 activities across the country. He is passionate about sharing those experiences and advice on NZ Pocket Guide and its YouTube channel. Robin is also the co-founder of several other South Pacific travel guides.

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